How to get notified when devices go Offline

You can use Offline Alerts to receive notifications when a Device has stopped transmitting data.

Before you will receive an Offline Device alert notification, you must create an Offline alert for that device. The information presented here will show you how to do so.

Create new Offline Alert

To create an Offline alert for your device:

1. Expand the location menu and select Alerts.
   

   

2. Select Create Alert.
   

   

3. In the Create Alert options, be sure to select Online/Offline in the Alert Type dropdown.
   

   

4. You can then specify the time period for how long the device must be offline (no data points sent) and which Contacts should be notified. Contacts will receive notifications for both Offline events as well as when the device returns to an Online state.
   

   

After saving your alert, you can find a list of existing alerts by selecting the Offline Alerts section on the Alerts screen.

Create Alerts for multiple devices

If you have a number of devices that will have similar Offline alert settings, you can easily quickly set them up all at once.

1. Start creating a new Online/Offline alert (for more help refer to above steps), or you can edit an existing Offline alert that you wish to copy.

2. Configure the Offline minutes setting and select which Contacts to notify – these same settings will be applied to all alerts you select in the next step.

3. Expand the Apply settings to other devices option and select whichever devices you want this to also apply to.
   
   💡 This will automatically create Offline Alerts for all the devices select (if alerts exist already it will update their settings to match).
   

   

4. Don’t forget to select Save Alert at which point all of the devices you selected will be created/updated with Offline alerts.