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I purchased hardware outside of myDevices, how do I get support?

myDevices offers email and telephone support for platform subscribers, which for externally purchased hardware is limited to:

  • Registering devices and gateways in a myDevices-managed LoRa Network Server (LNS)

  • Integrating LNS run by platform subscribers to point sensors connected there to a myDevices endpoint

  • Assistance with picking the correct Device Template in the myDevices system so sensor data will be correctly displayed on the web dashboard.

If you are on a subscription plan with myDevices, please contact your sales rep for further assistance and options.

You can find additional information such as hardware specifications & manuals on in the myDevices Store and via the Resources tab available on the web dashboard on the Device Settings page for any device.

All platform users can visit the myDevices community forum or the hardware manufacturer's website for help with your technical product or design questions. Our community is dedicated to anyone searching for solutions to their hardware issues.

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