Creating an Alert

Alerts let you know when sensor readings fall outside normal ranges. You can choose which alerts to enable and tailor each one to your needs — including the conditions that trigger the alert, who should be notified, and the hours during which notifications should be sent (for example, separate working-hours and after-hours contacts). Recipients can receive notifications by text message, email or both.

Create New Temperature or Humidity Alert

You can create new alerts from the Alerts screen. A device can have as many alerts as you want, each with their own options.

From the manage screen, click on the Menu button for the Location which contains the device you want to create an alert for, then select Alerts.
Click on the + icon to start creating a new Alert.
Click on the Device drop-down and a list of devices at this location will be displayed. Select which device will be used in the alert.
The Alert Type menu will show a list of alert types that are relevant to the device you selected. Pick an alert type from this list. In this example we’ll use a Temperature alert.

➡ After selecting the Device and Alert Type, additional options will appear on screen.
Enter an Alert Name.

💡 The app will automatically suggest an appropriate default name for your new alert. You can choose to accept the default name or customize it.
Customize the Conditions for the alert.

Your alert will only trigger when readings cross the thresholds that you define. These can be edited on the Conditions area of the Edit Alert page in the Threshold Above/Below fields. You can also define the unit of measurement here.
Readings in a row before alert is sent lets you control how many out-of-range readings before the alert triggers.

💡 The app will choose appropriate defaults based upon the type of alert being created. Adjust values as needed.
OPTIONAL: Add a Rule.

Rules allow you to customize how and when alerts behave beyond simple thresholds. Adding a Rule to your alert is always optional. Rules can be added via + button on the Rules section on the Edit Alert page:
Don’t send alert notifications between lets you define a time range when the alert will not send text message or email notifications. This may be useful outside of business hours or in the middle of the night. The system will continue to log temperature readings in this window.
Only alert if condition remains for allows you to set a number of minutes that the sensor must be out of range before triggering an alert. This is useful for avoiding false alarms during defrost cycles or short periods where the door to a refrigerator/freezer may be open in typical daily use.

💡 For more information on adding rules check out How can I control the number of alerts that I receive?
Customize the recipients who will be notified when this alert occurs.

To edit the list of recipients for an alert notification:
1. Click the Edit (pencil) icon next to the Notify Contact section to open the recipients list for editing
2. Check or un-check the desired phone number or email setting for each person on the list. If you leave both boxes unchecked for a contact, that person will not be notified via either method.
3. (optionally) use the + icon in the Notify Contact area to add additional contacts to the account so they can be added as alert recipients. (requires Owner or Admin permission level)
4. Click Save to save your changes.
Click on the Save button to finish creating the alert.

➡ After adding your new alert, you see confirmation that the alert was created and you will be returned to the Alerts screen where you will see your new alert shown. The new alert will be automatically enabled (toggled green).