Panic Button Solution FAQs
How do I troubleshoot or check the status of my panic button solution?
Customers are advised on a quarterly or yearly basis to test their solution by running a Panic Button drill for every room.
Customers should activate an emergency button (double press to activate) and stand in/walk by every room to ensure the button picks up the beacon installed for that room. If the beacon for that room is not reported, the beacon may have been removed or the battery is dead - reinstall any removed beacons or replace any dead batteries.
Do the coverage areas meet the standard that requires accurate room-level location in all guest rooms, housekeeping/service closets on guest floors, elevator landings, spa treatment rooms, etc.?
The solution will provide room-level accuracy for any room the beacon is installed. Rooms include guest rooms, housekeeping/service closets, elevator landings, spa treatment rooms, fitness rooms, etc. If a beacon is not installed in a room we cannot guarantee room-level accuracy.
Does the coverage guarantee location proximity to room level (not floor above or floor below)?
The solution will provide floor level accuracy when devices are deployed above and below the current floor. For example, if devices are deployed on floors 2-10 then the 1st floor accuracy is not guaranteed. The solution must be deployed on all floors, and all beacons must have a Floor value set on their Settings page.
Does the solution provide failover or alternative connection solutions?
Our cellular gateways can be connected via Ethernet for failover. POE adapters may be purchased at the discretion of the customer to provide an alternative power source.
The Tektelic Kona Micro cellular gateway provides a battery backup that can run for several hours in the event of a power outage. Any of the other gateway models can be connected to a UPS (Uninterruptible Power Supply) device that provides instant, temporary backup power to connected equipment when the main electrical supply fails or fluctuates.
Does the solution send proactive notifications to ensure all and any of the system components are operating properly?
Alerts can be created for emergency button presses, low button battery, to alert when any panic button or gateway is offline (and comes back online). Alerts can also be set up to monitor signal strength so you can identify areas where the reception needs improvment. All alert notifications are delivered via SMS and Email notifications, and can be passed via Integrations and our API to 3rd party systems/software.
Does the solution run off batteries or POE?
Panic Buttons have an internal rechargeable battery, a fully charged battery can last up to 3 months. Beacons, installed in all rooms, have a replaceable 3V CR2477 coin cell battery that can last up to 24 months.
Does the solution eliminates false alarms compared to single push design?
By default the solution is set to a 2-button press. Device Settings may be updated so the panic button may require anywhere between 1-10 presses. You can also customize settings like vibration or sound when the panic mode is entered so there is confirmation that it was pressed successfully.